FREQUENTLY ASKED
The questions we hear most — on boards, orders, training, the app, your account, and returns. Can't find yours? Email support.
What's the weight capacity of the KORBOARD?+
Every KORBOARD — Original, XL, and LITE — is rated for 300 lbs of resistance per anchor point. The frame itself is built from Baltic Birch and 6061-T6 aluminum with stainless steel hardware, stress-tested well beyond normal training loads.
What's included in the box?+
Your chosen board, the patented dynamic anchor hardware, non-slip PVC matting, a quick-start exercise guide, and any band kit you selected at checkout (None, Standard, or Premium).
What are the materials?+
Baltic Birch plywood (or Bamboo on the Original Bamboo variant), aircraft-grade 6061-T6 aluminum anchor components, stainless steel hardware, and water-resistant PVC matting. Every board is hand-built in our North Carolina workshop.
Can I buy replacement bands?+
Yes — our KORBANDS set is sold separately and is compatible with every KORBOARD. You can also mix-and-match individual resistances directly from the accessories page.
What does the warranty cover?+
We offer a 30-day money-back guarantee, plus a replacement warranty covering defects in materials and workmanship under normal use. If a covered part fails, we send a replacement at no cost. See our Shipping & Returns page for the full policy.
How long until my order ships?+
Every board ships within two days of your order. With 3–5 business days in transit, most orders arrive about a week after checkout. Flat $35 ground shipping on every US order.
How do I track my order?+
A tracking number is emailed the moment your board leaves the workshop. The email includes a carrier link for live updates.
Do you ship internationally?+
We ship to 30+ countries. Flat-rate international shipping starts at $99. Duties and taxes are paid by the buyer on delivery.
My package looks stuck — what do I do?+
If tracking hasn't updated in 5+ business days, email support@stoikinnovations.com with your order number. We open a carrier trace and, on confirmed lost packages, ship a free replacement.
Can I change my shipping address after ordering?+
Yes — if production hasn't started. Email support within 24 hours of your order to update the address. Once the label prints, changes go through the carrier.
Do I need to be in shape to use the KORBOARD?+
No. The anchor system scales with your strength — beginners use lighter resistance and progress naturally. Many users start their training journey on the LITE.
Is it safe if I have a prior injury?+
The KORBOARD is low-impact by design, but always clear any new training with your doctor or PT. Our app programs include modifications for common limitations.
Are there instructional videos?+
Yes. Every movement in our 100+ exercise library has a demo video. Signature movements like the KORSQUAT, Nordic Curl, and Dragon Flag ship with coaching cues.
Which athletes use the KORBOARD?+
CrossFit competitors, strongwomen, Olympic lifters, and calisthenics athletes train with it daily. See our home page for real athletes and their stories.
Is the app available on iOS and Android?+
Launching soon on iOS and Android — search "KORBOARD" on the App Store or Google Play once it's live.
Is there a subscription fee?+
The app is launching soon — we'll share full details at launch.
Does the app work without a board?+
You can browse the library and watch demos without a board, but structured programs are built around board use.
Does my data sync across devices?+
Yes — sign in with the same account on any device and your workouts, leaderboard placements, and progress follow you.
How do I create an account?+
Click Sign Up in the header or during checkout. An account tracks your orders, saves shipping addresses, and unlocks app sync.
I forgot my password — how do I reset it?+
Click "Forgot password?" on the login screen. A reset link is sent to your email within a minute.
How do I delete my account?+
Email support@stoikinnovations.com from the address on file. We process deletions within 5 business days per our privacy policy.
How do I start a return?+
Visit /pages/contact with your order number. We email a prepaid label within 1 business day. Refunds process 5–10 business days after we receive the return.
Is there a restocking fee?+
No restocking fees on standard boards returned within 30 days in original packaging. Personalized or white-label orders are non-returnable.
How do I file a warranty claim?+
Email support@stoikinnovations.com with photos of the issue and your order number. Approved claims ship a free replacement at no cost.
STILL NEED HELP?
Email a real human on our support team. We reply within one business day.