FREQUENTLY ASKED
The questions we hear most — on boards, orders, training, the app, your account, and returns. Can't find yours? Email support.
What's the weight capacity of the KORBOARD?+
Every KORBOARD — Original, XL, and LITE — is rated for 300 lbs of resistance per anchor point. The frame itself is built from Baltic Birch and 6061-T6 aluminum with stainless steel hardware, stress-tested well beyond normal training loads.
What's included in the box?+
Your chosen board, the patented dynamic anchor hardware, non-slip PVC matting, a quick-start exercise guide, and any band kit you selected at checkout (None, Standard, or Premium).
What are the materials?+
Baltic Birch plywood (or Bamboo on the Original Bamboo variant), aircraft-grade 6061-T6 aluminum anchor components, stainless steel hardware, and water-resistant PVC matting. Every board is hand-built in our North Carolina workshop.
Can I buy replacement bands?+
Yes — our KORBANDS set is sold separately and is compatible with every KORBOARD. You can also mix-and-match individual resistances directly from the accessories page.
What does the warranty cover?+
We offer a 30-day money-back guarantee, plus a replacement warranty covering defects in materials and workmanship under normal use. If a covered part fails, we send a replacement at no cost. See our Shipping & Returns page for the full policy.
How long until my order ships?+
Every board ships within two days of your order. With 3–5 business days in transit, most orders arrive about a week after checkout. Flat $40 ground shipping on every US order.
How do I track my order?+
A tracking number is emailed the moment your board leaves the workshop. The email includes a carrier link for live updates.
Do you ship internationally?+
We ship to 30+ countries. Flat-rate international shipping starts at $99. Duties and taxes are paid by the buyer on delivery.
My package looks stuck — what do I do?+
If tracking hasn't updated in 5+ business days, email info@stoikinnovations.com with your order number. We open a carrier trace and, on confirmed lost packages, ship a free replacement.
Can I change my shipping address after ordering?+
Yes — if production hasn't started. Email support within 24 hours of your order to update the address. Once the label prints, changes go through the carrier.
Do I need to be in shape to use the KORBOARD?+
No. The anchor system scales with your strength — beginners use lighter resistance and progress naturally. Many users start their training journey on the LITE.
Is it safe if I have a prior injury?+
The KORBOARD is low-impact by design, but always clear any new training with your doctor or PT. Our app programs include modifications for common limitations.
Are there instructional videos?+
Yes. Every movement in our 100+ exercise library has a demo video. Signature movements like the KORSQUAT, Nordic Curl, and Dragon Flag ship with coaching cues.
Which athletes use the KORBOARD?+
CrossFit competitors, strongwomen, Olympic lifters, and calisthenics athletes train with it daily. See our home page for real athletes and their stories.
Is the app available on iOS and Android?+
Launching soon on iOS and Android — search "KORBOARD" on the App Store or Google Play once it's live.
Is there a subscription fee?+
The app is launching soon — we'll share full details at launch.
Does the app work without a board?+
You can browse the library and watch demos without a board, but structured programs are built around board use.
Does my data sync across devices?+
Yes — sign in with the same account on any device and your workouts, leaderboard placements, and progress follow you.
How do I create an account?+
Click Sign Up in the header or during checkout. An account tracks your orders, saves shipping addresses, and unlocks app sync.
I forgot my password — how do I reset it?+
Click "Forgot password?" on the login screen. A reset link is sent to your email within a minute.
How do I delete my account?+
Email info@stoikinnovations.com from the address on file. We process deletions within 5 business days per our privacy policy.
How do I start a return?+
Visit /pages/contact with your order number. We email a prepaid label within 1 business day. Refunds process 5–10 business days after we receive the return.
Is there a restocking fee?+
Yes — a $75 restocking fee applies to change-of-mind returns. If your board arrives defective, damaged, or wrong, there's no fee and we refund in full. Boards must come back within 30 days in original packaging. Personalized or white-label orders are non-returnable.
How do I file a warranty claim?+
Email info@stoikinnovations.com with photos of the issue and your order number. Approved claims ship a free replacement at no cost.
STILL NEED HELP?
Email a real human on our support team. We reply within one business day.