Policies

SHIPPING & RETURNS

Clear, straight policies. Built-to-order boards, fast support, and a replacement warranty on every board.

🚚
$35 FLAT SHIPPING
30-DAY RETURNS
🛡
REPLACEMENT WARRANTY
🔒
SECURE CHECKOUT
Section 01

SHIPPING TIMES

Every KORBOARD ships within two days of your order. With 3–5 business days in transit, most orders arrive about a week after checkout.

Flat $35 ground shipping on every US order. Expedited shipping is available at checkout if you need it sooner.

2 DAYS
TO SHIP
From order
3–5
BUSINESS DAYS
In transit
~1 WK
DOOR TO DOOR
Typical total
Section 02

TRACKING YOUR ORDER

A tracking number is emailed to you the moment your board leaves the workshop. The email includes a carrier link so you can follow the shipment door to door.

If tracking hasn't updated in 5+ business days, email us at support@stoikinnovations.com with your order number. We'll open a carrier trace and — on confirmed lost packages — ship a free replacement.

Section 03

INTERNATIONAL ORDERS

We ship to 30+ countries. Flat-rate international shipping starts at $99.

Please Note — International Orders
  • ·The customer is responsible for all fees, duties, and tariffs.
  • ·All international orders are final. No returns or refunds.

Commonly served regions include:

CANADA
UK
AUSTRALIA
EU
NEW ZEALAND
MEXICO
JAPAN
UAE

Shipping to a country not listed? Email support — we can quote most destinations.

Section 04

30-DAY RETURNS

Not the right board? Return it within 30 days of delivery for a full refund. No restocking fee.

  1. 01
    Include your order number and reason for return.
  2. 02
    PREPAID LABEL
    We email a prepaid shipping label within 1 business day.
  3. 03
    REFUND
    Refund issued within 5–10 business days of the board's arrival at the workshop.
CONDITIONS
  • · Returned unused, in the original box and packaging.
  • · Sale items are final.
  • · Personalized / white-label orders are non-returnable.
  • · International orders are final. No returns or refunds.
Section 05

REPLACEMENT WARRANTY

We stand behind every KORBOARD. If a product develops a defect in materials or workmanship under normal use, we'll provide replacement parts at no cost. Paired with our 30-day money-back guarantee, you're covered from the moment your order arrives.

COVERED
  • · Frame cracks under normal use
  • · Hardware failure under rated loads
  • · Manufacturing defects
  • · Anchor system malfunction
NOT COVERED
  • · Drops and impact damage
  • · Improper installation or misuse
  • · Cosmetic wear and scratches
  • · Natural band stretch over time

File claims at support@stoikinnovations.com with photos and your order number. Approved claims ship a free replacement.

Section 06

GET IN TOUCH

Every message is answered by a real human on our team. We aim to reply within one business day.

HOURS
9–5 EST · MON–FRI
Ready?

START A RETURN OR CHECK A CLAIM

Our support team handles everything — returns, warranty claims, and swaps — through one inbox.

Contact Support →